WHEN IS YOUR NEXT COLLECTION LAUNCHING?

We’re constantly creating for you! Find launch dates and exclusive details about upcoming collections in our newsletter here.

MY ORDER IS NOT GOING THROUGH! WHAT'S GOING ON?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.

WHEN WILL MY ORDER SHIP?

Most orders ship within 2-3 business days of purchase unless a specific ship date is indicated on the product. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a launch will ship within 5 business days.

OOPS! I NEED TO CHANGE SOMETHING ON MY ORDER.

If you need to change or cancel your order, please contact us ASAP at contact@melomelo.shop. Include your order number and “Change to Order” in the subject line.

I JUST PLACED AN ORDER ON MELOMELO.SHOP CAN I ADD SOMETHING ELSE?

We cannot add items to an existing order. Please place a new order for the item and contact us ASAP at contact@melomelo.shop. We’ll be happy to consolidate shipping items together.

JUST ORDERED A NEW ITEM BUT MY ORDER IS TAKING LONGER THAN NORMAL. IS THERE AN ISSUE?

Orders placed during new collection launches may take longer than usual to process and prepare to ship, due to high volume. We do our best to deliver within the delivery time indicated on each individual product and will inform you if we cannot meet the delivery date.

WHERE IS MY ORDER CONFIRMATION?

As soon as your order ships, you should receive an email confirmation to the email address you entered on your order. If you did not receive an email, please check your junk folder and add contact@melomelo.shop to your safe sender list.

MY JEWELRY ARRIVED DAMAGED, WHAT DO I DO?

If your item arrives damaged please email contact@melomelo.shop within 72 hours of delivery with photos and your order #.

HOW DO I CARE FOR MY PRODUCTS?

Please read our jewelry care page.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept the following payment providers: American Express, Visa, MasterCard, Discover, JCB, Paypal, Venmo, Apple Pay, Google Pay, Shopify Pay.

OUR STORY

MeloMelo - The Waterproof Jewelry Brand

The Pioneer in PVD Plating

MELOMELO founded in 2016 is one of the pioneering companies using PVD Plating - also known as IP Plating for jewelry. This process makes our jewelry extremely durable and long-lasting.

Located in Fujian, China with a second warehouse in Austria, Europe we have 24 full-time employees and supply and international market. Our customers are located in North America(66%), Oceania(13%), Western Europe(10%).

Make Our Brand - Your Brand

We offer customisations and brand laser engraving services on all of our waterproof jewelry pieces.
After you send us your brand's logo, it will be engraved onto the jewellery wherever you think fits best.

Contact us directly for more information on our rebranding service.

Unique & High-Quality Jewelry

Our goal is to create unique and lasting fashion jewelry that meets international safety standards. Our hypoallergenic jewelry is completely Nickel, Lead and Cadmium free which is ideal for international selling. With more than over 80.000 Jewelry models in 5 categories we're your one stop shop for models which can only be found here.

Browse through our 316L Stainless Steel, Waterproof Jewelry.

Any Questions?

Can I swim with MeloMelo Jewelry?

Stainless steel jewelry is made to last - you can shower, swim, engage in sports or wash with soap. No tarnishing or fading of the PVD coating guaranteed.

If you would like to know more about Stainless Steel Jewelry read our blog article.

What is PVD gold coated Jewelry?

Physical vapor deposition, or PVD, is a technique that involves “blasting” the gold onto our pieces. During the process, the material moves from a condensed vapor phase that to a thick solid gold film and gives the appearance of solid gold products. Through this process we achieve: