SOMETHING BEAUTIFUL IS COMING TO YOU.

PROCESSING

Please allow 2 to 3 days for your order to process. Processing time is subject to change and may be longer during new drops or launches due to high order volume.

INTERNATIONAL FREE SHIPPING

Free international Shipping includes Registered International Air Mail with Tracking Number plus applicable handling, packing and parcel protection.

All orders are shipped and insured using EMS Express Package. You will receive an email from us once your package has shipped with a tracking number and a link to track directly.

There may be duty/import/taxes/customs/etc charges imposed by your home country. It is the responsibility of the buyer to understand and make payment of these charges.

• Our current turnaround time for the international free shipping is about 10 - 26 business days upon ordering. Expedited shipping upgrades do not change production time they only speed up the shipping process.

• • • INTERNATIONAL DHL EXPRESS SHIPPING TIMESAll international shipping times may vary due to customs clearance and other variables. We have no control over international shipping times but we do insure all packages in case of loss. We’ve found that the best international shipping method is DHL Express which has turnaround time for international shipping of about 5 - 9 business days. Please contact us if you'd like to make any changes to your shipping method or choose DHL Express shipping at the check-out. Customers are responsible for all duty fees issued by their respective countries.

RETURN POLICY

MELOMELO has a 14 - day return policy: You have 14 days from the date of delivery of your order to return the goods to us.

In the case of damaged goods, we will cover the return shipping costs. For other reasons, the customer is responsible for payment.

RETURNS

If the items you receive are damaged, please email us at contact@melomelo.shop or click the Message box in home page before making a return so we authorize it. Include RETURN REQUEST and your order # in the subject line. Please allow up to 48 hours for our team to get back to you with next steps.

Returned merchandise should be accompanied with the original packaging and must not show any signs of wear.

MeloMelo reserves the right to refuse a return on any items received back in unsatisfactory condition.

Please note that we cannot accept returns for customized items.

EXCHANGES

Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge. Should you be interested in a different size or style, please return your item/s to us and simply purchase the new piece separately at melomelo.shop.

RECEIVING A REFUND

Your refund will be credited to the the same form of payment from where the purchase was made. If the complete order is returned the refund will include standard free delivery costs from MeloMelo to you. Expedited shipping methods like DHL Express are not refundable.

We allow 14 days to issue a refund, after receiving the returned merchandise.

DAMAGED GOODS

We inspect all merchandise before packing and sending, however if for some reason your item arrives damaged, please email contact@melomelo.shop within 72 hours of delivery with photos and your order #. Items received damaged will be handled on a case by case basis.

OUR STORY

MeloMelo - The Waterproof Jewelry Brand

The Pioneer in PVD Plating

MELOMELO founded in 2016 is one of the pioneering companies using PVD Plating - also known as IP Plating for jewelry. This process makes our jewelry extremely durable and long-lasting.

Located in Fujian, China with a second warehouse in Austria, Europe we have 24 full-time employees and supply and international market. Our customers are located in North America(66%), Oceania(13%), Western Europe(10%).

Make Our Brand - Your Brand

We offer customisations and brand laser engraving services on all of our waterproof jewelry pieces.
After you send us your brand's logo, it will be engraved onto the jewellery wherever you think fits best.

Contact us directly for more information on our rebranding service.

Unique & High-Quality Jewelry

Our goal is to create unique and lasting fashion jewelry that meets international safety standards. Our hypoallergenic jewelry is completely Nickel, Lead and Cadmium free which is ideal for international selling. With more than over 80.000 Jewelry models in 5 categories we're your one stop shop for models which can only be found here.

Browse through our 316L Stainless Steel, Waterproof Jewelry.

Any Questions?

Can I swim with MeloMelo Jewelry?

Stainless steel jewelry is made to last - you can shower, swim, engage in sports or wash with soap. No tarnishing or fading of the PVD coating guaranteed.

If you would like to know more about Stainless Steel Jewelry read our blog article.

What is PVD gold coated Jewelry?

Physical vapor deposition, or PVD, is a technique that involves “blasting” the gold onto our pieces. During the process, the material moves from a condensed vapor phase that to a thick solid gold film and gives the appearance of solid gold products. Through this process we achieve: